For volunteers at an eating disorder hotline, being replaced by an AI chatbot carried a painful cost
“This is a job I undertook not only as somebody who is recovered from an eating disorder, but also because I’m looking to get involved professionally,” one NEDA volunteer said.…
Early this spring, dozens of volunteers fielding requests from people struggling with eating disorders — many of whom call amid mental health crises — received surprising and abrupt news: Their service at the National Eating Disorders Association would end within weeks.
In their place, the nonprofit would offer an AI chatbot called Tessa.
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